I was sitting at my desk taking phone calls when my friend Pheonix, who is now a coach, came up to me and said, "Xander, we need to talk." I was scared, I thought I was in trouble. I put my customer on hold and walked to the corner with Pheonix, hoping whatever punishment I deserve for whatever the hell I did didn't involve a Dunce hat.
She then informed me if I was interested in a raise and a promotion. I said, "Does the pope shit in the woods!?" and she said, "...not anymore..." (bad Catholic reference, please don't take offense to that *gulp*). So I got a raise and a promotion! I will be working on the DSP Queue, which means I still take phone calls but only for Onsite Technicians instead of the customers who don't know what the hell they are doing.
P.S. Headed out to the beach!